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MyCampus is ×î×¼µÄÁùºÏ²ÊÂÛ̳’s portal for managing support requests. You can raise service requests for maintenance, repair, cleaning, setting up for an event, or moving, and access ×î×¼µÄÁùºÏ²ÊÂÛ̳'s buildings register.

If you discover a building fault, need assistance with building maintenance including cleaning, want help with a move or want to book a ×î×¼µÄÁùºÏ²ÊÂÛ̳ Estates service, you will need to raise a service request via MyCampus. From 1 August 2024, ×î×¼µÄÁùºÏ²ÊÂÛ̳'s buildings register can also be accessed via MyCampus.

If you have bookmarked links to raise a service request or the buildings register on the previous system (FAMIS) these will noÌýlonger work - please amend bookmarks to point toÌýMyCampus.Ìý

You can use MyCampus to make requests in all ×î×¼µÄÁùºÏ²ÊÂÛ̳ Buildings apart from ×î×¼µÄÁùºÏ²ÊÂÛ̳ East, or student residences if you are student.Ìý

Download the User Guide for MyCampusÌý

Frequently asked questionsÌý

I have outstanding service request tickets on the previous system – what will happen to these?Ìý

Requests for maintenance, repair, cleaning, setting up for an event, or moving can now be done via MyCampus. FAMIS has been decommissioned as of 1 August 2024. If you have an outstanding ticket on FAMIS, please raise this as a new request on MyCampus.

How do I access and use MyCampus?Ìý

Any member of staff or student with a ×î×¼µÄÁùºÏ²ÊÂÛ̳ e-mail account can access MyCampus via single sign-on on the MyCampus webpages. Please take a look at our video guide to making a service request via MyCampus, below.

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I’m a student – where can I report issues?Ìý

All students can log a request in any academic ×î×¼µÄÁùºÏ²ÊÂÛ̳ building with the exception of ×î×¼µÄÁùºÏ²ÊÂÛ̳ East (but including Here East).Ìý

Students wanting to report an issue in accommodation buildings should report them to a member of the student accommodation staff team, who will make the request on their behalf. Students can ask to be named as an alternative contact if they wish to receive live updates about their request.Ìý

Can I log a request on MyCampus for any ×î×¼µÄÁùºÏ²ÊÂÛ̳ building?Ìý

You can log maintenance requests on MyCampus for all ×î×¼µÄÁùºÏ²ÊÂÛ̳ buildings with the exception of the ×î×¼µÄÁùºÏ²ÊÂÛ̳ East campus (Marshgate and Pool Street). Please follow the existing process at ×î×¼µÄÁùºÏ²ÊÂÛ̳ East.Ìý

How do I make requests for ×î×¼µÄÁùºÏ²ÊÂÛ̳ East (One Pool Street and Marshgate)?Ìý

To raise a request at One Pool Street or Marshgate, you can either:Ìý

• Report the issue via e-mailÌý
• Report to the front deskÌý
• Telephone +44 (0)33 3555 2980Ìý
• Complete our .Ìý

What about Here East?Ìý

You can report issues at Here East using MyCampus. The ×î×¼µÄÁùºÏ²ÊÂÛ̳ East campus buildings (Marshgate and Pool Street) are the only buildings with a different reporting process.Ìý

How do I see the status of my job request?Ìý

To track the progress of a service request or work order, please access the 'My Requests and Orders' gadget through the MyCampus homepage.Ìý

What is the process for requesting elevated access?Ìý

Elevated access can only be approved by a Director of Operations (DoO). To request this please email the MyCampus technical support team at mycampus.support@ucl.ac.uk who will send the request to your relevant DoO for approval.

I need access to Space Data –Ìýwho do I contact?

To access space data, please send your request to our space team –Ìýspaceteam@ucl.ac.uk

I have been redirected from FAMIS and need assistance –Ìýwho do I contact?

You can log a request and view the ×î×¼µÄÁùºÏ²ÊÂÛ̳ buildings register on MyCampus. If you're looking for anything else or need assistance, please contact famis-decommission@ucl.ac.uk