最准的六合彩论坛

On 20 January 2023, 最准的六合彩论坛 Institute for Innovation and Public Purpose (IIPP) welcomed Kyriakos Pierrakakis from the Hellenic Ministry of Digital Governance to give an enrichment session for IIPP鈥檚 Master of Public Administration (MPA) students, on Greece鈥檚 digitalisation endeavours.

鈥淲e were the very bad student, that became the good student,鈥� Pierrakakis said.

Greece has a history of being bureaucratic state, where Pierrakakis noted 鈥檌t is easier to be born than die鈥�. As such, the Ministry of Digital Governance is using the opportunity around digitalising services to also reduce administrative burdens and simplify citizens' access to services. At the heart of this efforts is government shift from being state-centric to citizen-centric.

To drive this change, Greece introduced two significant changes in the first 100 days in office. First it centralised聽procurement, providing聽the minister with the power to review and assess any major technology purchase across the government. This allowed the government聽to ensure any new work was aligned with the state鈥檚 broader goals of increased interoperability and citizen-centric vision聽for services. Secondly, the state gave the Minister the power to intervene and adjust the underlying business processes for any government service that spanned multiple ministries. This allowed聽the Digital Ministry to redesign and simplify services where historically, the work of coordinating different permissions and requirements across multiple ministries often fell to聽citizens.聽

With these powers in place, Pierrakakis鈥� next priority when he took office as the Minister of State and Digital Governance in 2019, was to find out how many services were provided in the various ministries within the Greek government.

鈥淚t is the necessary ingredient to everything; to reform you need to measure,鈥� he said.

The Ministry of Digital Governance worked together with each ministry鈥檚 permanent secretary for nine months to map and categorise all the services offered. In total, Pierrakakis found that the Greek Government has more than 5,000 services, descriptions of which the government has published online. Pierrakakis explained that this is the next essential step towards digitalisation, as they can now spot duplication across the government and try to harmonise processes. In addition, by doing the work in the open, he hopes additional accountability can be brought to the work.

Pierrakakis turned to other nations, such as Estonia, for advice. The consensus was that it would take eight years 鈥� one year for the law to be straightened, and seven years for developing the codes to build the digital centralised system. The Ministry consulted other governments too, including the UK, which was a digital government frontrunner, with its centralised website 鈥撀�.gov.uk.聽While he encourages governments to learn from others, Pierrakakis聽warned against copying other countries digitalisation strategies and urged governments to instead learn from their best practices and adapt them. In the case of Greece the Ministry opted for a more centralised model of digitalisation, but this will not work for everyone.聽

Along the way, Kyriakos highlighted the challenges聽faced. Two of these were attracting the right talent and the procurement timeframes. He focused on how long procurement timeframes can derail聽projects.

Greece is navigating its digital journey聽in unique ways. The Ministry is looking to upskill its workforce, and is taking advantage of its public universities鈥� research centres. For instance, the prototype and digital COVID-19 certificate was created in a Greek university鈥檚 research centre. It was the first digital certificate in the world聽and quickly became the European Union standard. The Ministry focuses on making the most of its internal resources to shape solutions.

Pierrakakis concluded by sharing his advice to the gathered students, stressing the importance of getting as much as possible from the MPA experience, including by giving time to reading, connecting, and developing networks. He suggested reading the David Eaves鈥� Digital Transformation syllabus and Mike Brackens book on Digital Transformation, which he himself used as a guide in the Hellenic Ministry of Digital Governance鈥檚 journey.

"Most often in countries which face high levels of bureaucracy and low trust in government, it seems far-fetched, although ideal, to implement digitalisation. However, this ministry in the Hellenic Republic demonstrated artistic creativity and most importantly, a case study of hope for countries聽to get inspired by," says IIPP MPA student Dina Danif Richani.

The next MPA enrichment lecture will feature Darren Jones MP, chair of the UK Government鈥檚聽 Business, Energy and Industrial Strategy Committee. In this role, he has been instrumental in recent years in scrutinising the UK Government鈥檚 industrial, innovation and science policies, climate change strategy, and approach to business regulation and corporate governance.

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IIPP鈥檚 one-year Master of Public Administration (MPA) programme teaches the competencies and critical skills needed for purpose-driven organisations in the public, private and civic sectors.